Pacific Crest Property Management, LLC offers a comprehensive approach to managing and developing your real estate investment.  Property managers at Pacific Crest have an average of 10 years’ experience in the field. Property managers have extensive experience supervising site managers, increasing revenue, cost containment, and improving property values with capital improvement projects.

Capital improvements. With thoughtful planning and diligent vendor selection, Pacific Crest’s property managers have supervised countless capital improvement projects for our clients.

• In 2005, our property managers oversaw an in-depth electrical update at a landmark Queen Anne property while experiencing less than 4% economic loss.
• Another property manager has worked with the new owners of a dilapidated Capitol Hill property to rehab the exterior, update the interior, and increase total income by 5% in less than a year.
• Other projects include: conversion to condos, retrofitting plumbing, renovating kitchens or bathrooms, relocating residents prior to tear-down, and installing unit utility meters. These are just a few examples of what Pacific Crest property managers can do for your investment property.

Close client relations. Pacific Crest strives to provide informational transparency to our clients. Property managers provide detailed weekly reports to keep investors updated on financial operations, maintenance issues, and occupancy status. Annual budgets are diligently formulated to realistically predict the property’s performance while setting challenging financial goals. Phone calls and emails are answered within 24 hours, and face-to-face meetings are scheduled according to the owner’s preference.

At Pacific Crest, we do not simply monitor real estate investments; we work closely with our clients to identify areas for improvement and carry projects smoothly to completion. It is our goal to ensure that each of our clients’ real estate investments are managed progressively so that our clients’ assets out-perform the market.

The clients of Pacific Crest Property Management have the opportunity to receive the savings and benefits of our group property, liability, and earthquake insurance policy.

Pacific Crest Property Management uses Yardi, the global leader in property and asset management software. Yardi is a powerful tool which enables us to optimize control over management tasks, streamline our accounting procedures, and present a clear, accurate, and easy to read financial report to our clients. Our extremely knowledgeable and extensively trained bookkeeping staff has a combined total of over 25 years of bookkeeping experience, and over 20 years combined experience in the commercial real estate field. In addition to Yardi, our bookkeepers have extensive knowledge of the Microsoft Office Suite.

Every month, Pacific Crest bookkeepers prepare comprehensive financial statements for each property in our portfolio. Each monthly statement includes a cash flow, budget comparison and detailed bank reconciliation, along with a comprehensive rent roll and tenant funds ledger. Our bookkeepers are available to answer any questions a client might have concerning their statement. These statements are available electronically or via traditional mail.

Each bookkeeper is assigned their own portfolio of properties. Pacific Crest’s bookkeepers work closely with our clients and property managers to set up distribution schedules of the owner’s funds. As a convenience, distributions can be made via direct deposit. In addition, if a client requests, we will set up and manage a reserve account for real estate taxes, insurance payments or capital improvements.

Pacific Crest operates with a multi-tiered system of checks and balances to guarantee accurate and secure control over all accounts. The methods we have in place ensure that each transaction is monitored through a chain of multiple staff members from start to completion.

Our bookkeepers work closely with resident managers as well as property managers. Our in-house training specialist offers administrative training sessions for new resident managers, and review sessions for current managers. Sessions are scheduled once per month or by special appointment. Our in-depth curriculum ensures seamless operations between the site, the corporate office, and our clients.

As a convenience, payroll for our clients’ properties is handled by our own Human Resources department, saving our clients from the high cost of outsourced payroll services. This service includes reporting quarterly and annual State and Federal taxes, as well as year end W2’s for the employees.

The Pacific Crest Property Management bookkeeping staff takes pride in providing our clients with precise, reliable financial information regarding their investment property. By having first hand real estate experience, our bookkeeping staff works closely with resident managers, property managers and our maintenance team. Our bookkeepers do more than merely keep the books – they take a proactive roll in directing the financial success of each and every property in our management portfolio.

The Pacific Crest Maintenance team is comprised of a crew of well-rounded Maintenance technicians including an O7B electrician that are willing to go the extra steps necessary to assure satisfaction to building owners, residents and community managers.

Workers are scheduled on a daily basis and sent out to complete work orders throughout the Pacific Crest portfolio. Customer satisfaction and resident retention are of utmost importance while completing the varied maintenance requests that residents and property managers submit.